We support in redesigning and transformation of processes, systems and organisational change based on real performance metrics and empirical data, not guesswork and speculation. Working in partnership with our clients for the long term, we provide assistance throughout the whole transformation journey, advancing their capabilities and helping turn ideas into delivery.
What we do
Business Process Transformation
UX / UI Design & Development
We focus on strategic brand-led transformations to help organizations manage change and create more engaging and meaningful brand experiences for their audiences and stakeholders.
Located at the hub of the Mediterranean Sea, our BPO centre in Malta is strategically positioned to serve Companies and Customers across the Globe, by speaking our Customers’ language, namely English, Italian, French, German, Arabic, Portuguese, Spanish, Dutch and serving as a key stronghold at the cross roads between Europe, North Africa and the Middle East.
Selecting vendors for long term partnering requires a broader assessment than purely price and quality. When deciding on outsourcing services, organisations may overlook to assess the providers’ capabilities to add to customer value, risk and demand management, and organisational fit.
We offer search consultancy, scalable staffing solutions, technical training and rapid deployment across multiple geographies. By hiring seasoned consultants with proven industry expertise and a delivery record, we offer the consultancy skills to understand your requirements and the technical expertise.
Our approach to automation is very much based on the principle of selecting the right processes that lend themselves to an automated environment.
What our clients say
Maria DunneHead of Lending and Insurances, KBC
“Tasika have provided us with an invaluable service supplying us with highly skilled support and vast knowledge of ways in which we can work more efficiently, enabling us to continue to innovate and grow our business while delivering a superior customer experience. Tasika has changed our view of how to effectively resource our teams to meet customer demand, and how we structure and view business improvements, to ensure we are always putting customer value add at every stage of our improvements. This was delivered to us in a way that offered an innovative range of delivery options that were sustainable with our business strategy.”
Bob StellaResource Planning Manager, KBC
“We first turned to Tasika because we needed a customer journey and process maps backed by genuine data-driven insight. With a few days work spread over 3 weeks, they hosted workshops to map our journey, sat side by side with colleagues to validate assumptions, worked with our analysts to gather available insight and even built and analyzed new trackers to access information that we had never seen before about our own processes.
In the end they provided us with an actionable advice rich report that has already given rise to two tactical projects designed to reduce customer wait times as well as several discussions at a strategic level about the very design of our products. Completely exceeded my expectations.”
Martin EamonsonProject Manager, LBG
“I find myself extremely fortunate to be supported by Tasika on projects I was ultimately accountable for. Tasika's expertise when managing projects is excellent and cover the full range of good planning, excellent stakeholder management and a thorough understanding of technical analysis tools. They have proven to be very insightful and work in a very collaborative manner, delivering results whilst mentoring and developing younger members of our teams.”
Pete MarshallFounder, ARPA
“We have partnered with Tasika on a number of projects and they are always a pleasure to work with. They share our customer centric values and this always comes through in their work. Always a pleasure to partner with them and look forward to working with them in the future.”