What we do

Business Process Transformation

We support in redesigning and transformation of processes, systems and organisational change based on real performance metrics and empirical data, not guesswork and speculation. Working in partnership with our clients for the long term, we provide assistance throughout the whole transformation journey, advancing their capabilities and helping turn ideas into delivery.

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UX / UI Design & Development

We focus on strategic brand-led transformations to help organizations manage change and create more engaging and meaningful brand experiences for their audiences and stakeholders.

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BPO Services

Located at the hub of the Mediterranean Sea, our BPO centre in Malta is strategically positioned to serve Companies and Customers across the Globe, by speaking our Customers’ language, namely English, Italian, French, German, Arabic, Portuguese, Spanish, Dutch and serving as a key stronghold at the cross roads between Europe, North Africa and the Middle East.

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Vendor Management

Selecting vendors for long term partnering requires a broader assessment than purely price and quality. When deciding on outsourcing services, organisations may overlook to assess the providers’ capabilities to add to customer value, risk and demand management, and organisational fit.

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Resourcing

We offer search consultancy, scalable staffing solutions, technical training and rapid deployment across multiple geographies. By hiring seasoned consultants with proven industry expertise and a delivery record, we offer the consultancy skills to understand your requirements and the technical expertise.

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Automation

Our approach to automation is very much based on the principle of selecting the right processes that lend themselves to an automated environment.

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How we do it

Our core strength is business & process transformation through a technology lens.

Direct Consulting

  • Our consultants work with you to understand your business and help deliver your goals.
  • All projects will be overseen by one of our managing partners to ensure you get the service you require.
  • Tasika can have an active role in programme management or provide ‘as needed’ consultancy.

We provide you with onsite contractors to suit a specific need, or find candidates for permanent.

Resourcing Partners

  • Tasika has built a network reliable resourcing partners
  • All resources are reference and background checked through our resourcing partner network
  • We provide both short short-and onglong-term resourcing options.

We have partnered with the best specialist to ensure that we deliver the latest tech capabilities.

Technology Partners

  • Robotics and artificial intelligence
  • System integration
  • Chatbots, mobile, web
  • Design of user interfaces and integration with back end systems

Our Partners

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What our clients say

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Maria DunneHead of Lending and Insurances, KBC

“Tasika have provided us with an invaluable service supplying us with highly skilled support and vast knowledge of ways in which we can work more efficiently, enabling us to continue to innovate and grow our business while delivering a superior customer experience. Tasika has changed our view of how to effectively resource our teams to meet customer demand, and how we structure and view business improvements, to ensure we are always putting customer value add at every stage of our improvements. This was delivered to us in a way that offered an innovative range of delivery options that were sustainable with our business strategy.”

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Bob StellaResource Planning Manager, KBC

“We first turned to Tasika because we needed a customer journey and process maps backed by genuine data-driven insight. With a few days work spread over 3 weeks, they hosted workshops to map our journey, sat side by side with colleagues to validate assumptions, worked with our analysts to gather available insight and even built and analyzed new trackers to access information that we had never seen before about our own processes.
In the end they provided us with an actionable advice rich report that has already given rise to two tactical projects designed to reduce customer wait times as well as several discussions at a strategic level about the very design of our products. Completely exceeded my expectations.”

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Martin EamonsonProject Manager, LBG

“I find myself extremely fortunate to be supported by Tasika on projects I was ultimately accountable for. Tasika's expertise when managing projects is excellent and cover the full range of good planning, excellent stakeholder management and a thorough understanding of technical analysis tools. They have proven to be very insightful and work in a very collaborative manner, delivering results whilst mentoring and developing younger members of our teams.”

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Pete MarshallFounder, ARPA

“We have partnered with Tasika on a number of projects and they are always a pleasure to work with. They share our customer centric values and this always comes through in their work. Always a pleasure to partner with them and look forward to working with them in the future.”

Interested in collaboration?

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