Vendor Management

Selecting vendors for long term partnering requires a broader assessment than purely price and quality. When deciding on outsourcing services, organisations may overlook to assess the providers’ capabilities to add to customer value, risk and demand management, and organisational fit.

Through our work, we came to recognize that whilst there are many digital, AI and automation technologies in the product market, these were not effectively addressing that transformation challenge.

Typically business side requirements result in a wish list of poorly defined expectations which are then submitted to a supplier selection process driven by guesswork from both the buyer and the seller side. To compound matters, the need for procurement departments to appear to drive costs down through negotiation invariably leads to some initially impressive headline rates which over time work against the desired outcomes of that engagement.
The focus ends up being on buying decisions made based on a static snapshot of requirements instead of the end-to-end lifecycle. Misaligned priorities invariably lead to low value returns from expensive third party engagements.

We work across the whole of vendor management lifecycle

Governance & Process

Establish strategy and governance. Define SOPs, documentation, system, roles and responsibilities.

Select Vendors

Select vendors in accordance with a formal, unbiased practice. Ensure the best fit for the product/service requirements and the best value at the optimal exposure to vendor risk.

Manage Vendor Contracts

Manage vendor contracts through the contract lifecycle.

Manage Vendor Risk

Manage vendor risk to protect the organization from negative effects that can be caused by events on the vendor’s side.

Manage Vendor Relationships

Maintain effective relationships with vendors

Manage Vendor Performance

Ensure vendors perform as contracted.

Interested in collaboration?

See what we can do for you.

Talk to us